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Terms That Govern Your Betzili Account

These terms set out what you agree to when you open and use your Betzili account — covering deposits through bKash, Nagad, or Rocket, sports betting access, and all activity across our platform.

Account holders onlyBangladesh local paymentsEligible regions applySubject to local law
Betzili Terms That Govern Your Betzili Account
HOW WE HANDLE YOUR ACCOUNT

Security, Retention and Your Rights

Account Verification

We verify your identity during registration and again when your withdrawal details change. Documents are checked against the name on your bKash or Nagad account to prevent mismatches.

Data Retention

We keep your account records for as long as required under applicable law and our internal compliance periods. You can request a copy of your data by contacting support from your registered email.

Payment Security

Transactions through bKash, Nagad, and Rocket are processed over encrypted connections. We don't store your mobile wallet PIN or bank credentials on our servers at any point.

Requesting Changes

To update your registered details — name, phone number, or linked wallet — raise a request through live chat or email. Changes to payment-linked fields go through an additional verification step.

CONTACT OUR TEAM

How to Reach Us About These Terms

Live Chat Open the chat widget from any page on your account dashboard. Our support team can walk you through a specific clause or flag a billing discrepancy in real time.
Email Support Send a detailed message to our support address from your registered email. Include your account reference so we can pull up your transaction history quickly.
Help Centre Our help centre has a dedicated section on account terms, wallet rules, and what to do if your bKash or Nagad deposit doesn't reflect on your balance.

Common Questions About These Terms

We update these terms when our services change. You'll receive a notification to your registered contact details. Continuing to use your account after the update means you accept the revised version.

Any mismatch between your mobile wallet name and your Betzili account name can delay a withdrawal. Contact support before initiating the transfer so we can verify the details and clear it in advance.

Yes. Accounts can be suspended for breach of these terms, suspected fraudulent activity, or failure to complete verification. We'll notify you via your registered contact if action is taken on your account.

Send an email from your registered address with your account reference and the transaction date. Our team will investigate and respond within the timeframe set out in our disputes policy.

Yes. Access to cricket betting, football markets, and all other sports products is subject to your local law and the eligible regions covered by these terms. Check your eligibility before placing activity.

Contact support from your registered email and ask for a data export. We'll process the request in line with the retention and access rights described in these terms and applicable local law.
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Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.