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Your Rights and Our Rules, Clearly Stated

Before you open an account or place a wager on Betzili, these legal terms set out what you agree to and what we commit to in return.

Jurisdiction-aware accessAccount holder rightsbKash, Nagad, Rocket coveredMobile and desktop termsContact path included
Betzili Your Rights and Our Rules, Clearly Stated
HOW WE PROTECT YOUR ACCOUNT

Security, Data and Account Integrity

We handle your account data with the same care we apply to payment processing. Your login is protected by OTP verification — each session requires a one-time code sent to your registered mobile number, so no one else can access your account even if they have your password. We do not share your personal data with third parties for marketing. Transaction records, including your bKash, Nagad, and Rocket deposit history, are retained for the period required by our operating conditions and are available to you on request through your account statement.

OTP Login Security

Every login triggers a one-time password to your registered number. If you receive an OTP you did not request, contact support immediately and we lock the account within minutes.

Data Retention Policy

We keep account and transaction records for the period our conditions require. You can request a copy of your data or ask us to review what we hold at any time via email.

Cookie Use

We use session cookies to keep you logged in and functional cookies to remember your language and wallet preference. No third-party advertising cookies are placed without your consent.

Account Closure Rights

You have the right to request account closure at any time. Pending balance is returned to your last verified payment method — bKash, Nagad, or Rocket — after identity verification is complete.

LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about these terms, want to raise a dispute, or need to request a change to your account under your legal rights, our support team handles those requests directly. Response times vary by channel, but account-related legal requests are treated as priority cases. Players in Dhaka and across Bangladesh can reach us through the channels below without calling any outside agency first.

Live Chat Available inside your account dashboard. Start a chat session and select 'Legal or Account' as your topic so it routes to the right team.
Email Support Send your request to our support address with your account ID in the subject line. Legal and account queries receive a written response you can keep for your records.
Help Centre Our help centre covers common account and legal questions with step-by-step answers. Check there first for rights requests, account closure, and data queries.

Common Legal Questions Answered

These are the questions we hear most often about account terms, data rights, and how our legal conditions work in practice for Bangladesh accounts.

Yes. Access depends on your local law and eligible regions. You are responsible for checking whether sports betting or casino access is lawful where you are before creating an account.

Any confirmed balance is returned to your last verified payment method after we complete identity verification. We do not hold funds beyond what the verification process requires.

Yes. Send a request to our support email with your account ID. We provide a summary of account data and transaction records for the retention period we hold them.

Contact support via live chat or email and select the legal or account topic. Include your transaction reference. We review payment disputes and respond with a written outcome.

We post the updated version on this page with a revised date at the top. If the change affects your account rights, we send a notice to your registered contact before the change takes effect.

Our payment conditions apply to all three wallets. Each provider also has its own terms you agree to when you use their service. Both sets of terms apply to a single transaction.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.